Gold Label Door
Garage Door FAQ

Garage door not working? We can help you troubleshoot why your garage door is not operating properly. Take a look at the information below to learn more. If you need additional assistance, please don’t hesitate to call us at 303-279-7234. We’re here for you.

garage door troubleshooting schematic

What happens over 1500 times a year? This is the number of times the average American garage door opens and shuts. Just like any other hard working home appliance, your garage door needs regular maintenance so it will continue to open and close on demand. Review the checklist below to troubleshoot what may be happening with your garage door before you call Gold Label Door. Click here to find out more about our garage door service offerings.

Broken Garage Door Springs - Your torsion springs might be broken if your garage door is stuck and won't open. You’ll find the springs located above the door. Use a flashlight and you might be able to tell if the spring is broken. Since so many homes use the garage door as the front door, garage door springs break more often than they used to because so many people use them as the front door. More use translates to a shorter lifespan. Please be extremely careful. You should know that garage door springs are incredibly powerful, and can prove dangerous for someone attempting a DIY. Click here for more information about broken spring replacement.

Cables - Because they are used day in and day out, steel garage door cables can wear out and become frayed. In order to open and close the doors, the torsion springs wind or unwind the cables. Check your cables first if your garage door is not opening or closing properly. Your garage door can quickly become a safety hazard if the cables are frayed or broken. The professionals at Gold Label Door know how to diagnose the issue and can replace your cables for you. As part of our service call, one of our technicians will also take the time to carefully check all your garage door components to ensure they are in good working order.

Balance - Did you know that your garage door should be balanced? If you can easily lift the door with one hand, it is in balance. The garage door springs actually lift the door. The opener does not. The weight of the door and the torsion spring should always be in sync. If they’re not, the door becomes unbalanced, and your torsion springs should either be adjusted or replaced. Gold Label Door wants you to understand that garage door springs are extremely powerful, and can be dangerous. In order to keep you and your family safe, we strongly recommend contacting a professional for any work involving garage door springs.

Hinges - Although they are strong, the steel hinges in your garage door can still wear out. It’s easy to check. Simply take a look at the hinges and confirm that each one is screwed in tightly to the garage door. To avoid future problems, replace your worn-out hinges immediately. A silicon-based lubricant may be used to lubricate your garage door hinges periodically. WD-40 is a solvent-based lubricant, and should never be used since it will cause degradation to your door hardware over time. Call Gold Label Door if you’d like one of our technicians to come by and check your hinges. We’ll be happy to check the other components of your garage door while we’re at it.

Rollers - When your garage door opens and closes, does it make a lot of noise? If so, that might mean that your rollers are wearing out. One thing to look for is rollers that wobble while the door moves. What this means is the bearings inside the roller could be either broken or even missing altogether. Obviously, it’s time to replace these rollers. If you’d like a garage door that operates quietly, you should consider replacing all the steel rollers with smooth and durable nylon rollers. If you think your rollers may need to be replaced, give Gold Label Door a call.

Motors - Garage door motors come in many varieties and are also known as garage door openers or operators. With so many different models and manufacturers, we would have to make an entire website in order to address all the issues that can occur with garage door motors. If you have a question about your motor, give us a call and we'll be glad to help you assess the issue. Before you call: Try to find out your motor's brand and model, and whether you have a belt, chain, or screw-drive. This information will help us help you much more efficiently.