Troubleshooting Guide

Problem:
Door Won't Open

Possible Solutions:
First, determine whether it is a Door or Motor problem; if equipped with motor, with door in the down position release the manual disconnect located where the door arm connects to the motor (usually a red pull cord is provided). If the door cannot be operated by hand, check the springs above the door or along the side to see if one or more has broken.* Check the lifting cables to see if they are connected or broken.*

*If either of these situations arise, consult an authorized service technician.

Problem:
Door Won't Close

Possible Solutions:
If motor does nothing, check the power source. If the door starts to close and goes back up, check for obstructions blocking the door. If the operator is equipped with Photobeam, check for any obstruction blocking the beam. Check the power to photobeam for proper alignment (small lights should light up). With lights on, break the beam with your hand; the light should go out or blink, depending on model. Check the opener down force located on the back of the opener (labeled up force and down force). Do not adjust beyond safe level. Always test the door when this adjustment is made with 2x4 on the floor to test the safety reversing feature. The door should reverse when contact is made with 2x4 and pressure is applied.